Why box programs are hard to run by hand
A box program turns one large pickup into hundreds of small shipments. Employees leave a company, work from home, or sit in offices too small for a truck. Each one needs a box, a label, and a device that comes back.
Spreadsheets start to fail at that scale. Someone has to match tracking numbers to people, chase the ones who have not responded, and tell the client which devices are still outstanding. Once a box arrives, the device still has to be tied to the right client and job.
Custody starts before the box reaches you
A device in a box at someone’s home is still a device with data on it. Clients want to know when it shipped, when it reached your facility, and what happened next.
RazorERP keeps the shipping reference and the receipt with the box. From there the device gets the same asset record as everything else you process, so audit, erasure evidence, grade, and final disposition stay in one history.
Handling the boxes that never come back
Some boxes will not return. Employees leave, addresses change, and packages get lost. The useful question is how quickly you can tell the client which devices are outstanding and what was done about them.
Status by box gives your team a working list of what is overdue, and gives the client a straight answer. How long to wait, how often to follow up, and who owns the follow-up are agreed for each program.
What to ask before you launch a program
Decide who may request a box, what goes inside it, and whether boxes go out one at a time or in bulk. Agree which carrier and service you will use, what to do when the contents do not match the request, and how exceptions reach the client.
Then agree how the program appears on the client’s contract and settlement, so the cost of each return and the value of each device are handled the way your agreement says.