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IT service management · Asset retirement
ServiceNow + RazorERP

Start asset retirement in ServiceNow. Finish it with evidence.

Your clients’ IT teams already track hardware in ServiceNow. Connect their retirement requests to RazorERP, so the work you do and the evidence you produce can flow back to the system they report from.

Why teams connect ServiceNow

Enterprise IT teams often manage the hardware lifecycle in ServiceNow. When a device reaches end of life, its record is meant to show that it was retired and how it was disposed of. Too often that last step depends on someone matching a spreadsheet from their ITAD vendor against their asset records by hand.

A connection is meant to close that gap. The retirement request reaches your operation in a usable form, and the serial-level outcome and evidence can get back to the client’s team without rekeying. For an ITAD provider, that can make it much easier to win and keep enterprise accounts.

Who it’s for
  • ITAD providers serving enterprise clients
  • Client IT asset managers using ServiceNow
  • Account teams who manage large programs
  • Compliance teams that need retirement evidence

How the workflow fits together

The business workflow this connection supports. What transfers, in which direction, and when is confirmed with you during discovery.

RazorERP
Your team · review
ServiceNow
  1. STEP 01Retirement requestedThe client’s IT team starts a retirement or disposal request in ServiceNow.
  2. STEP 02Job createdThe request becomes work in RazorERP, tied to the right client and contract.
  3. STEP 03Assets processedReceipt, audit, erasure, grade, and disposition are recorded by serial number.
  4. STEP 04Results reviewedUnmatched serials and exceptions are checked before results are shared.
  5. STEP 05Record updatedStatus and evidence are available to update the asset in ServiceNow.

Use cases

01Asset retirement requestsStart disposition work from the client’s own process.
02Serial-level outcomesReturn what happened to each device, by serial number.
03Certificates and evidenceGive the client’s record the proof it needs.
04Status during processingReduce status calls from enterprise IT teams.
05Exception handlingFind serials that were expected but not received, or received but not expected.

Evaluation & setup

What to prepare, and the questions we work through with your team before configuration.

What to bring
  • Your client’s ServiceNow modules, such as Hardware Asset Management
  • The states and substates their disposal process uses
  • Which fields identify an asset, usually serial number and asset tag
  • Who administers ServiceNow on the client’s side
  • Which documents the client needs on the record
Questions we review with you
  1. 01What starts a job: a request, a disposal order, or a file?
  2. 02Which system owns each field?
  3. 03When should an asset be marked as disposed, and is a certificate required first?
  4. 04What happens to serials that do not match?
  5. 05How often should status move, and who reviews it first?
  6. 06Does the client need any devices held for legal or compliance reasons?

Frequently asked questions

Which ServiceNow products work with RazorERP?

Tell us which ServiceNow products and release your client uses, along with the records you need to connect. We will review compatibility and configuration with you before you commit.

What moves between the two systems?

The records, direction, and timing are agreed during discovery. A typical conversation covers retirement requests, serial-level status, final disposition, and evidence.

Does an asset get marked as disposed automatically?

That depends on the rules you and your client agree. Many teams want a review step, or a certificate on file, before the state changes.

Who owns the ServiceNow side of the connection?

Usually your client’s ServiceNow administrator. Part of scoping is agreeing who is responsible for each side and who supports it.

Can the client still use the portal?

Yes. Teams that do not work in ServiceNow can use the client portal to follow jobs and download documents.

Is the connection included in my subscription?

Commercial terms for integrations are covered in your proposal.

Discuss your ServiceNow workflow.

Tell us which ServiceNow setup and records you need to connect; we will review compatibility and configuration with you.

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